JOE & THE JUICE Expects a 30% Reduction in First-year Churn.

The Challenge

Joe & The Juice was looking for reduce their first-year churn. The hospitality industry is known for having a high churn rate due to the nature of the work, which often involves long hours, shift work, and low wages. Many employees view it as a stepping stone to other industries or roles, which can lead to turnover.

In some cases, new employees in the hospitality industry may not receive adequate training or support to help them succeed in their roles. This can lead to frustration and dissatisfaction, ultimately resulting in employee churn.

The Solutions

We identified the key drivers of our Pre & Onboarding experience and worked together to measure their current state. Through this process, we gained valuable insights into areas where we should focus our strategy to improve the overall experience. We used our Pre & Onboarding model to ask more than 4.000 employees about their onboarding experience. We analysed their results and designed a focused Pre & Onboarding programme with Introdus’ Onboarding Review.

By taking a data-driven approach, we can prioritize initiatives that will have the greatest impact on employee retention and satisfaction. With a clear understanding of what matters most to our employees during the Pre & Onboarding process, we can design a more effective and efficient experience that meets their needs and exceeds their expectations. This will ultimately lead to better outcomes for both our employees and our organization.

From the findings of our analysis of the Pre & Onboarding experience, we identified areas where we could improve the process by providing better guidance and support to our new hires. One of the key areas we identified was the need for more engaging and interactive training materials that could help employees better understand our culture, values, and expectations.

To address this need, we decided to create videos and animated modules that could be easily accessed and consumed by our new hires. These materials would be designed to provide a more engaging and interactive experience, making it easier for employees to learn and retain information.

We worked with a team of instructional designers, content creators, and video producers to develop a series of modules that covered various aspects of our Pre & Onboarding process. These modules were designed to be short, concise, and visually appealing, with clear and easy-to-follow instructions.

The videos and animated modules covered topics such as our company culture, history, and values, as well as specific job-related tasks and processes. We also included interactive quizzes and assessments to test employees’ knowledge and understanding of the materials.

As soon as the contract is signed, the Preboarding programme begins. It gives the new employee a great start even before the first working day.

During the first 30 days, the new hire goes through a series of relevant activities across the 6 onboarding dimensions: Culture, Rules, Network, Collaboration, Competences and Performance. This helps them to integrate faster into the team and it will make them stay longer in the job.