List of Sub-processors as of Dec 22nd, 2022
We are not using the same sub-processors on our website, in the product (app), and in our administrative work.
Below is a list of our processors divided between the three.
The website (introdusapp.com)
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Cloudflare
Address: 101 Townsend Street – San Francisco, CA 94107, USA
Description: Domain Name System and DDoS protection. They may use Personal Data such as IP address, telecommunication provider, device information or geographic location to utilize the appropriate origin server and content format.
Hosted in EU/EEA: Primarily yes, if not, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.cloudflare.com
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WP Engine, Inc.
Address: 504 Lavaca Street Suite 1000, 78701 Austin Tx – USA
Description: Hosting of website (not web-app). All data is encrypted at rest and in transmission. No customer is stored, only processed and forwarded.
Hosted in EU/EEA: Primarily, yes. If not, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://wpengine.com/
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Google Suite/Analytics
Address: California, USA
Description: Mail system, calendars and website visitor analytics (not the platform)
Hosted in EU/EEA: Primarily yes. In cases where data is transferred outside the EU/EEA, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.google.com/
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Mailchimp
Address: 1526 DeKalb Ave NE, Atlanta, GA 30307, USA
Description: Newsletter & Platform updates for visitors who signed up.
Hosted in EU/EEA: No, but SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes [2]
Website: https://mailchimp.com/
The app product (app.introdus.eu / platform.introdusapp.com)
This has been updated to reflect any new DPAs we create, although some contracts have already been signed with different sub processors. These are valid as well, as we are running two concurrent systems to accommodate both versions, until all contracts are updated to reflect the following sub processors .
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Clever Cloud SAS
Address: 3 rue de l’Allier, 44000 Nantes, France
Description: Our main host. Hosting website, application, API, cache and database. To serve our website faster the cache will hold database computations in-memory. All data is encrypted at rest and in transmission.
Hosted in EU/EEA: Yes, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.clever-cloud.com/Â
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SendInBlue
Address: 7 rue de Madrid, Paris 75008, Paris, France
Description: Provides email and SMS delivery services on behalf of both introdus but also our customers, as a means to achieve a whitelabel product. All Personal Data (first name, last name, email, phone number, job title and company name) is encrypted at rest and in transmission.
Hosted in EU/EEA: Yes. France.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.sendinblue.com/Â
Administrative work
When working with contracts and providing support to our customers we use the following providers:
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Microsoft
Address: One Microsoft Way Redmond, WA 98052-7329, USA
Description: Word processor tools such as documents (Word) and data sheets (Excel) – Office 365.
Hosted in EU/EEA: Primarily yes, if not, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.microsoft.com/da-dk -
Pipedrive
Address: 460 Park Avenue South, New York, NY 10016, USA
Description: Customer Relationship Management
Hosted in EU/EEA: Primarily yes. In cases where data is transferred outside the EU/EEA, SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.pipedrive.com/ -
Grammerly, Inc.
Address: 548 Market Street, #35410 San Francisco, CA 94104, USA
Description: Spellchecker and document writer
Hosted in EU/EEA: No, but SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.grammarly.com/ -
Dropbox
Address: 333 Brannan Street, San Francisco, CA 94107, USA
Description: Internal document handling
Hosted in EU/EEA: Not exclusively, but SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://www.dropbox.com -
Firmafon/Relatel/Nuuday
Address: Teglværksgade 18, 2100 København, Denmark
Description: This redirect calls to our main phone line to our personal phones to be as much available to our customers as possible
Hosted in EU/EEA: Yes.
International Transfers with Standard Contractual Clauses (SCC): Yes [2]
Website: https://www.firmafon.dk/ - Zapier, Inc.
Address: 548 Market St. #62411 San Francisco, CA 94104-5401, USA
Description: Utilize our open API in a simpler flow trough zapier. This is only used in special cases when required/requested by our customers and will require a separate DPA or addendum.
Hosted in EU/EEA: Not exclusively, but SCC applies.
International Transfers with Standard Contractual Clauses (SCC): Yes
Website: https://zapier.com