Sub-Processors

Here we maintain a list of our sub-processors so you as a client at all times can follow which services we’re using underneath the surface.

List of Sub-processors as of Oct 25th, 2021

We are not using the same sub-processors on our website, in the product (app), and in our administrative work.

Below is a list of our processors divided between the three.


The website (introdusapp.com)

  • Cloudflare
    Address: 101 Townsend Street – San Francisco, CA 94107, USA
    Description: Domain Name System and DDoS protection. They may use Personal Data such as IP address, telecommunication provider, device information or geographic location to utilize the appropriate origin server and content format.
    Hosted in EU/EEA: Primarily yes, if not, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.cloudflare.com

  • WP Engine, Inc.
    Address: 504 Lavaca Street Suite 1000, 78701 Austin Tx – USA
    Description: Hosting of website (not web-app). All data is encrypted at rest and in transmission. No customer is stored, only processed and forwarded.
    Hosted in EU/EEA: Primarily, yes. If not, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://wpengine.com/

  • Google Suite/Analytics
    Address: California, USA
    Description: Mail system, calendars and website visitor analytics (not the platform)
    Hosted in EU/EEA: Primarily yes. In cases where data is transferred outside the EU/EEA, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.google.com/

  • Mailchimp
    Address: 1526 DeKalb Ave NE, Atlanta, GA 30307, USA
    Description: Newsletter & Platform updates for visitors who signed up.
    Hosted in EU/EEA: No, but SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes [2]
    Website: https://mailchimp.com/


The app product (app.introdus.eu / platform.introdusapp.com)

This has been updated to reflect any new DPAs we create, although some contracts have already been signed with different sub processors. These are valid as well, as we are running two concurrent systems to accommodate both versions, until all contracts are updated to reflect the following sub processors .

  • Clever Cloud SAS
    Address: 3 rue de l’Allier, 44000 Nantes, France
    Description: Our main host. Hosting website, application, API, cache and database. To serve our website faster the cache will hold database computations in-memory. All data is encrypted at rest and in transmission.
    Hosted in EU/EEA: Yes, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.clever-cloud.com/ 

  • SendInBlue
    Address: 7 rue de Madrid, Paris 75008, Paris, France
    Description: Provides email and SMS delivery services on behalf of both introdus but also our customers, as a means to achieve a whitelabel product. All Personal Data (first name, last name, email, phone number, job title and company name) is encrypted at rest and in transmission.
    Hosted in EU/EEA: Yes. France.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.sendinblue.com/ 

  • Zapier, Inc.
    Address: 548 Market St. #62411 San Francisco, CA 94104-5401, USA
    Description: Utilize our open API in a simpler flow trough zapier. This is only used in special cases when required/requested by our customers and will require a separate DPA.
    Hosted in EU/EEA: Not exclusively, but SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://zapier.com


Administrative work

When working with contracts and providing support to our customers we use the following providers:

  • Microsoft
    Address: One Microsoft Way Redmond, WA 98052-7329, USA
    Description: Word processor tools such as documents (Word) and data sheets (Excel) – Office 365.
    Hosted in EU/EEA: Primarily yes, if not, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.microsoft.com/da-dk

  • Pipedrive
    Address: 460 Park Avenue South, New York, NY 10016, USA
    Description: Customer Relationship Management
    Hosted in EU/EEA: Primarily yes. In cases where data is transferred outside the EU/EEA, SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.pipedrive.com/

  • Grammerly, Inc.
    Address: 548 Market Street, #35410 San Francisco, CA 94104, USA
    Description: Spellchecker and document writer
    Hosted in EU/EEA: No, but SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.grammarly.com/

  • Dropbox
    Address: 333 Brannan Street, San Francisco, CA 94107, USA
    Description: Internal document handling
    Hosted in EU/EEA: Not exclusively, but SCC applies.
    International Transfers with Standard Contractual Clauses (SCC): Yes
    Website: https://www.dropbox.com

  • Firmafon/Relatel/Nuuday
    Address: Teglværksgade 18, 2100 København, Denmark
    Description: This redirect calls to our main phone line to our personal phones to be as much available to our customers as possible
    Hosted in EU/EEA: Yes.
    International Transfers with Standard Contractual Clauses (SCC): Yes [2]
    Website: https://www.firmafon.dk/

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