Questions for New Managers to Onboard Their New Employees
At Gallup, we have discovered five employee questions that, when addressed, add up to a truly exceptional onboarding program that sets employees up for success.
What do we believe in around here?
Culture matters. It is how you live out your beliefs, values, mission, and purpose. It defines who gets rewarded, how decisions get made, and how problems get resolved. It is the way people behave every day in meetings, over email, and in person. To be successful, new employees need to know — and experience — your culture firsthand. It is more than a list of core values on a slide deck. Employees should be able to describe your values and beliefs based on what they experience in your workplace within their first year.
What are my strengths?
People enjoy doing what they are good at. They also like to be known for what makes them special. Investing time and resources into discovering an employee’s strengths is a great way to build relationships and show that you, as an organisation, care about them as an individual.
What is my role?
“What is expected of me?” is a simple question, but it often goes unanswered in the workplace. There’s no way someone can be successful at something if they don’t know what that “something” is. Managers are key here. They must help employees understand their job expectations and how they relate to teamwork and the business needs of the organisation.
Who are my partners?
People perform at their best when they respect the people they are working with and trust that they also are going to perform at their best. Building trust takes time, but there’s a lot that managers and organisations can do to develop trust and effective collaboration between new employees and their teams.
What does my future here look like?
New employees arrive at the office filled with high expectations. It’s a fresh start. They see a new horizon. But those positive feelings evaporate if they gradually realise they aren’t going anywhere. For this reason, a path for future growth must be front and center throughout their onboarding journey.
All five aspects of onboarding matter, but our analysis finds that answering this question has the second-strongest association with an exceptional onboarding experience.