Pre & Onboarding Experiences

Mixpanel’s Onboarding process helped Apoorva plan her learning process better.

Apoorva Sudarshan

Onboarding Journey

Everybody was genuinely engaged and concerned about my well-being. I felt like I was a part of the company already.


Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Apoorva is a Strategic Accounts Manager at Mixpanel. She works closely with Product Managers, Data Scientists and Marketers in APAC to help them unlock key insights and leverage Mixpanel for product-led growth. She recently started at the company last June 2021. She is working remotely but she sees this as a great opportunity to practice being adaptable in whatever circumstance. 

Pre & Onboarding Experiences

Socializing online isn’t that hard to adapt and is definitely doable. We are all adapting to these changes.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Pre & Onboarding Experiences

Socializing online isn’t that hard to adapt and is definitely doable. We are all adapting to these changes.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Apoorva Sudarshan

In Apoorva’s Own Words

I’ve been in Customer Success roles for around 5 years. What I have been hired to do in Mixpanel is a hybrid role between Customer Success and Sales. I am passionate about translating Mixpanel’s fantastic global culture to our region and building a strong foundation.”

Mixpanel’s Onboarding Strategy

“Mixpanel’s onboarding is a full 5 weeks process during which they document all the tasks and resources which I should be familiar with. This journey also let me know who the right stakeholders would be for each piece and enabled me to get to know my colleagues better as I went through my training.

From a learning perspective as well, this is great because I can pace my learning versus being overwhelmed with all information at once.”

Spotlight Quote

Every step of the process, I feel like I was guided.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Spotlight Quote

Every step of the process, I feel like I was guided.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Apoorva’s First days

“We had a 3 and half hour onboarding led by an onboarding strategist. He took me through the history of Mixpanel, why Mixpanel was founded, he also talked about the entire business structure. He pulled in some of the IT personnel to help us troubleshoot some issues.

Basically, his main responsibility was to make sure our day one was productive, that we got everything in order for us to start, for us not to get overwhelmed. Everything we needed to fix and know, we did it during this time.

At the same time, he also acted as “my friend” and made me feel like I could voice my concerns or questions to him anytime. That was a great start of my first day at Mixpanel. 

On the second day, we had a team lunch where we took an hour to catch up and socialize. I felt like it was a very nice way to meet the team even though it was done online.”

 

Challenges of Working Remotely

“I was also a bit apprehensive about time zone differences and meeting with a team whom I have never met in person. But I also think that we are adapting to this way of life now and getting better at connecting with each other on Zoom.”

 

Onboarding Highlights’

“The Onboarding box Mixpanel sent was the most thoughtful way to welcome me, it even had chocolate cookies! Most of all, the hand written note was really meaningful and something that I will always cherish.”

Spotlight Quote

I felt that all the personal touch that they added made me feel really happy and excited about joining and meeting my team.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Spotlight Quote

It might have been a predetermined welcoming package, but I felt that all the personal touch that they added made me feel really happy and excited about joining and meeting my team.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Challenges of Onboarding Remotely

“Timezone would definitely be one of the biggest challenges. It might be late in the evening for one and having to be there for 4 or more hours could be really challenging and one could get tired. Also, trying to replicate what an office is like was a challenge for me at the beginning.”

 

Apoorva’s Offboarding Journey

“I was quite lucky because my offboarding journey was really nice. Right when I sent my resignation letter, I received a letter which talked about what was going to happen over the next couple of days and weeks. This was sent both to my work and personal e-mail so I could access it even after my work e-mail has been officially terminated. It was really extensive and very helpful.”

Spotlight Quote

I had all the information and details I needed to have a smooth offboarding journey and transition to my new job.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

Spotlight Quote

I had all the information and details I needed to have a smooth offboarding journey and transition to my new job.


—Apoorva Sudarshan, Strategic Accounts Manager at Mixpanel.

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