5 Key Principles For the Best Virtual Onboarding Experiences
We have identified 5 key principles that contribute to the best virtual onboarding experiences.
Irrespective of your whereabouts during onboarding (at home or at the office), you and other fellow new hires should receive consistent, high-quality experiences. This ensures that virtual onboarding and in person onboarding keep the same quality standards. The aim is to produce similar quality onboarding experiences for all employees.
As more and more companies are introducing the hybrid workplace model, consistent onboarding experiences must become the norm.
Training and Skill Development
Onboarding experiences that enable new workers to practice and develop new skills while they are working are paramount. Having access to learning, empowers new hires to revisit and put new knowledge into practice when required.
Virtual training can produce incredible results. This is revealed by a survey of 150 L&D professionals from NovoEd. About 54% of learning leaders felt that the quality of employee training had improved during the Covid-19 pandemic. Furthermore, 79% said online training produced better outcomes than in-person learning.
Don’t Forget about Culture and Socialisation
It probably comes as no surprise that not having that instant connection to a workplace and a team due to virtual onboarding is a challenge for both employees and employers. After all, how are you supposed to feel connected to a new team and a new workplace when you are receiving a virtual onboarding? Probably you even participate in virtual onboarding while being at your own home.
However, the virtual onboarding experiences of many employees suggest that understanding of the culture and value of their new employers is still achievable virtually.
Let’s take a real life example. At LinkedIn, newly employed workers of the company are required to watch the different live video presentations from the leaders of the company. This helps them get exposed to the values and culture of LinkedIn as an organisation. They also attend sessions focusing on crucial details for the start of their onboarding journeys.
LinkedIn’s intent to craft positive and fulfilling virtual onboarding experiences is easily noticeable. The decision to include a socialising dimension to their one week digital employee onboarding programme speaks volumes. On Friday, the onboarding process ends with a virtual happy hour.
Multi-layered Support System
Availability of multi-layered support via effective connections with managers, experts, and co-workers across the organization is necessary for your new job journey which debuts virtually.
Remote work means that learning by observation is no longer an option for you. You cannot just witness your co-workers consulting on issues and talk through a plan or a strategy. You cannot understand what your coworkers excel at while you have zero access to their way of thinking or acting. However, when if your virtual onboarding experiences are consolidated with the blueprints for effective collaboration, you will feel connected to your team and will be able to ask for support, new information whenever in need.
Focus on Video Content
For example, virtual onboarding can benefit from video presentation as the means to providing engaging onboarding experiences for remote workers. The handling of onboarding documentation occurs outside of the video presentation and meeting time. This helps avoid a first day document ambush.
Ryan Healy, president and co-founder of Brazen, a provider of virtual hiring events and virtual career fairs brings some perspective into the role of video for onboarding employees. Healy stresses the comparative advantage of video tools. “Video has been one of the best tools for forging connections remotely. It creates a more immersive and engaging experience than phone calls and emails alone, and offers more hands-on support and training that new hires need to succeed in a new remote role.”